Cannot sign in?

There is no reset link by email — GSV does not send one. Here is what does work.

1. 1

   Wait fifteen minutes if you have been locked out

   Five wrong attempts locks an account, and it clears itself after fifteen minutes. If you are simply locked out, nothing else is needed.

2. 2

   Ask an administrator at your own organisation

   Somebody at GSV can issue you a new password from Administration → Users → Reset password. It is shown to them once, and you will be asked to choose your own the first time you sign in.

3. 3

   If that is not possible, ask us

   If you are the administrator, or nobody at GSV can reach the screen above, contact whoever set this system up for you. A new password can be issued and handed over directly. You will be asked to change it at your next sign-in.

Nobody should ever ask you to tell them your password, and nobody here can read it — it is stored so that it cannot be. A password that has been shared, even with a colleague, should be changed.